Terms & Conditions
These Terms & Conditions govern your use of the Sulis Spa Vile Parle website and booking of our spa and wellness services. By accessing this site or making a reservation, you agree to comply with our policies regarding bookings and payments, cancellations and refunds, service guidelines, user conduct, privacy practices, and liability limitations. Please read them carefully before using our services.
Booking & Payment
All spa appointments at Sulis Spa Vile Parle are subject to availability and confirmation. Bookings can be made through the website, phone, or other authorized channels. Payments must be made as per the pricing displayed at the time of booking, and the spa reserves the right to change service prices or offers without prior notice. Advance payment may be required to confirm certain services or packages.
Cancellations & Refunds
Cancellation and rescheduling requests must be made within the time frame specified at the time of booking. Late cancellations, no-shows, or failure to arrive on time may result in cancellation charges or forfeiture of advance payments. Refunds, if applicable, will be processed as per the spa’s cancellation policy and may take a reasonable time to reflect.
Service Limitations
All services are provided for relaxation and wellness purposes only. Sulis Spa Vile Parle reserves the right to refuse service to any individual in cases of inappropriate behavior, health-related concerns, or violation of spa policies. Service durations are approximate and may vary depending on individual requirements and operational conditions.
User Conduct
Guests are expected to maintain respectful and appropriate behavior toward staff and other clients at all times. Any form of misconduct, harassment, or violation of spa rules may result in immediate termination of services without refund and possible denial of future bookings.
Privacy
Sulis Spa Vile Parle is committed to protecting customer privacy. Personal information shared during bookings or enquiries is handled in accordance with our Privacy Policy and is used solely for service-related communication and operational purposes.
Liability
Sulis Spa Vile Parle shall not be responsible for any personal injury, allergic reaction, loss, or damage arising from the use of its services, facilities, or website, except as required by law. Guests are advised to disclose any medical conditions or sensitivities prior to availing of services, and all treatments are undertaken at the guest’s own risk.
Contact
If you have any questions regarding this Disclaimer, please contact us
- Sulis Spa
- Shop No 202, 2nd Floor, Terminal 9, near Airport, Navpada
- Vile Parle East, Vile Parle, Mumbai, Maharashtra 400099
- 📞 +91 70211 71383
- https://sulisspa-vileparle.in/
